Shipping policy

Last updated: August 2026

At ZEN Jewellery, we carefully prepare and package every order to ensure your jewellery arrives safely and beautifully presented.

We aim to process every order as quickly as possible while maintaining the care and attention that goes into each handmade piece.

PROCESSING TIME

Orders are normally processed and dispatched within 1–3 business days.

Please note that processing time is separate from delivery time.

Once your order has been dispatched, you will receive a confirmation email with your delivery information.

During busy periods, sales, holidays or promotional events, processing times may occasionally take a little longer. We appreciate your patience and will always do our best to get your order to you as quickly as possible.

🇬🇧 UK Delivery - FREE UK DELIVERY

Estimated delivery time: 2–5 business days after dispatch.

We use a reliable postal or delivery service appropriate for your order.

🇪🇺 Europe - Delivery: £6

Estimated delivery time: 5–10 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, postal service and customs procedures.

🌎 Worldwide Delivery - Delivery: £12

Estimated delivery time: 7–14 business days after dispatch.

International delivery times can vary depending on the destination country, local postal services and customs processing.

DELIVERY ADDRESS

Please make sure your delivery address is complete and accurate before placing your order.

ZEN Jewellery cannot be held responsible for delays, failed delivery or additional costs resulting from an incorrect or incomplete address provided by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.

TRACKING

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

INTERNATIONAL ORDERS & CUSTOMS

For orders delivered outside the UK, customs duties, import taxes, VAT or other local charges may apply depending on the destination country.

Any customs duties, import taxes or additional charges imposed by the destination country are the responsibility of the customer.

ZEN Jewellery has no control over customs procedures or the charges applied by local authorities.

International customers should check their country's import regulations before placing an order.

DELIVERY DELAYS

The delivery times shown above are estimated delivery times and are not guaranteed.

Occasional delays can occur due to circumstances outside our control, including:

  • Postal or courier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Incorrect or incomplete addresses
  • High-volume periods
  • International shipping disruptions

If your order has not arrived within a reasonable period after the estimated delivery time, please contact us, and we will be happy to assist.

LOST OR DAMAGED PARCELS

We carefully package every order before dispatch.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and jewellery so that we can investigate the issue.

If you believe your parcel has been lost in transit, please contact us so that we can assist with the delivery investigation where possible.

GIFT ORDERS

If you are sending jewellery directly to someone as a gift, please make sure the recipient's delivery address is correct when placing your order.

Your jewellery will be carefully packaged and presented with the same attention to detail as every ZEN Jewellery order.

QUESTIONS ABOUT YOUR DELIVERY?

If you have any questions about your order or delivery, please contact us through our Contact Us page or email us.

We are always happy to help.

 

ZEN Jewellery

Handcrafted with Care.
Inspired by Nature.
Created for You.

🇬🇧 Handmade Jewellery from the United Kingdom