Terms Of Service
Last updated: August 2026
Welcome to ZEN Jewellery.
These Terms of Service govern your use of the ZEN Jewellery website and your purchase of products from our online store.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.
1. About ZEN Jewellery
ZEN Jewellery is a small independent jewellery business based in the United Kingdom, specialising in handmade jewellery created using carefully selected natural gemstones, freshwater pearls and other quality materials.
Business: ZEN Jewellery
Location: United Kingdom
Email: zen.jewellery@outlook.com
2. Using Our Website
You agree to use our website lawfully and responsibly.
You must not:
· Use the website for any unlawful or fraudulent purpose
· Attempt to gain unauthorised access to our website or systems
· Interfere with the security or operation of the website
· Copy, reproduce or use our website content without permission
· Use our website in a way that could damage our business or other customers
We reserve the right to restrict or suspend access to our website where we reasonably believe that these Terms have been breached.
3. Product Information
We make every effort to ensure that product descriptions, photographs, measurements, colours and prices displayed on our website are accurate.
However, because many of our jewellery pieces contain genuine natural gemstones and freshwater pearls, natural variations may occur.
Gemstones may differ slightly in:
· Colour
· Pattern
· Shape
· Size
· Texture
· Natural markings
These variations are a natural characteristic of genuine gemstones and are not considered defects.
We aim to display product colours as accurately as possible, but colours may appear slightly different depending on your screen, device and settings.
4. Handmade Jewellery
ZEN Jewellery pieces are individually handcrafted.
Small differences between pieces may occur as a result of the handmade nature of our jewellery.
These differences are part of the character and uniqueness of handmade jewellery and do not necessarily indicate a fault.
5. Product Availability
All products are subject to availability.
We reserve the right to:
· Limit quantities available for purchase
· Discontinue products
· Modify product designs or materials
· Correct errors in product descriptions or pricing
If an item you have ordered becomes unavailable after your purchase, we will contact you and, where appropriate, offer a suitable alternative or provide a refund.
6. Prices
All prices displayed on our website are shown in British pounds (£) unless otherwise stated.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted and confirmed.
Where applicable, taxes and delivery charges will be displayed during the checkout process.
7. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will normally receive an order confirmation by email.
An order is not necessarily accepted until we have confirmed that the order can be fulfilled.
We reserve the right to refuse or cancel an order where there is a genuine reason, including:
· Product availability issues
· Pricing or listing errors
· Suspected fraudulent activity
· Payment problems
· Incorrect customer information
· Delivery restrictions
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
8. Payment
Payment must be completed using one of the payment methods available at checkout.
Payments are processed through secure third-party payment providers.
ZEN Jewellery does not normally have access to or store your complete payment card details.
You confirm that you are authorised to use the payment method provided when placing an order.
9. Delivery
We aim to process and dispatch orders within 1–3 business days.
Estimated delivery times are:
· UK: Free delivery — approximately 2–5 business days
· Europe: £6 — approximately 5–10 business days
· Worldwide: £12 — approximately 7–14 business days
Delivery times are estimates and are not guaranteed.
Delays may occur due to postal services, customs, weather, public holidays or circumstances outside our reasonable control.
For full information, please see our Shipping Policy.
10. International Orders
Customers ordering from outside the UK may be responsible for customs duties, import taxes, VAT or other charges imposed by the destination country.
ZEN Jewellery does not control these charges.
Customers are responsible for checking the import requirements applicable in their country before placing an order.
11. Returns and Refunds
We want you to be happy with your purchase.
If you change your mind about an item, you may be able to return it in accordance with our Refund & Returns Policyand applicable UK consumer law.
Items returned because you have changed your mind must generally be:
· Unworn
· Unused
· Undamaged
· In their original condition
· Returned within the applicable return period
The customer is responsible for return postage for change-of-mind returns, unless otherwise required by law.
Nothing in these Terms affects your statutory consumer rights.
Please see our Refund & Returns Policy for full details
12. Faulty, Damaged or Incorrect Items
If your jewellery arrives faulty, damaged or different from the item you ordered, please contact us as soon as possible.
We may request photographs and other information to help us investigate the issue.
Where appropriate, we may offer a repair, replacement or refund in accordance with your statutory rights and our Refund & Returns Policy.
13. Jewellery Care
Our jewellery should be handled with care.
To help maintain its appearance, we recommend keeping jewellery away from excessive moisture, perfumes, cosmetics, chemicals and prolonged exposure to water.
Damage caused by misuse, accidents, improper care or normal wear and tear may not be covered by our returns or refund policy.
Please refer to our jewellery care information for further guidance.
14. Intellectual Property
All content on the ZEN Jewellery website, including but not limited to:
· Product photographs
· Images
· Logos
· Brand names
· Product descriptions
· Text
· Graphics
· Website design
· Videos
· Marketing materials
is owned by or licensed to ZEN Jewellery and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish or commercially use our content without our prior written permission.
15. Customer Reviews
If you submit a review, photograph, comment or other content to ZEN Jewellery, you confirm that:
· The content is your own or you have permission to use it
· It does not infringe another person's rights
· It is not unlawful, abusive, misleading or offensive
· It does not contain malicious software or harmful material
We reserve the right to remove content that violates these requirements or is otherwise inappropriate.
16. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only.
ZEN Jewellery does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.
You should review the terms and privacy policies of any third-party website you visit.
17. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be available, uninterrupted or error-free.
The website may occasionally be unavailable because of:
· Maintenance
· Technical problems
· Updates
· Security issues
· Circumstances beyond our reasonable control
We reserve the right to modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.
18. Limitation of Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under UK law.
Subject to this, ZEN Jewellery will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.
Nothing in these Terms affects your statutory rights as a consumer.
19. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this results from circumstances beyond our reasonable control.
Such circumstances may include:
· Severe weather
· Natural disasters
· Fire
· Flood
· Strikes
· Postal or courier disruption
· Government restrictions
· Customs delays
· Internet or technical failures
· Acts of terrorism
· War or civil unrest
· Other events beyond our reasonable control
Where possible, we will notify you and take reasonable steps to minimise the impact.
20. Privacy
Your privacy is important to us.
Information collected through our website is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use and protect your personal information.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or legal requirements.
The latest version will always be published on this page.
The date at the top of this page shows when the Terms were most recently updated.
22. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms will be subject to the applicable courts and laws of England and Wales, subject to any mandatory consumer rights that apply to you.
23. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact us:
ZEN Jewellery
United Kingdom
Email: zen.jewellery@outlook.com
We are a small independent business and genuinely value every customer. We will always aim to resolve questions or concerns fairly and professionally.
ZEN Jewellery
Handcrafted with Care.
Inspired by Nature.
Created for You.
🇬🇧 ZEN Jewellery