Privacy Policy
Privacy Policy
Last updated: August 2026
At ZEN Jewellery, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with ZEN Jewellery.
ZEN Jewellery is a UK-based independent jewellery business operating through our Shopify online store.
1. Who We Are
ZEN Jewellery
United Kingdom
Email: zen.jewellery@outlook.com
For privacy-related questions or requests, please contact us using the details above.
2. Information We Collect
When you visit or shop with us, we may collect certain information, including:
Information you provide to us
This may include:
- Your name
- Billing and delivery address
- Email address
- Telephone number, if provided
- Order details and purchase history
- Payment and transaction information
- Information you provide when contacting us
- Information you provide when requesting a return, refund or replacement
- Any other information you voluntarily provide to us
Information collected automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- Browser type and device information
- Operating system
- Pages viewed and products visited
- Referring website or source
- General location information
- Website usage and interaction data
- Cookie and similar technology information
This information helps us operate, secure and improve our website and provide a better shopping experience.
3. How We Use Your Information
We use personal information only when we have a lawful reason to do so.
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Process payments and refunds
- Communicate with you about your order
- Respond to customer enquiries
- Provide customer support
- Process returns and exchanges
- Prevent fraud and protect the security of our website
- Improve our products, website and customer experience
- Maintain business and transaction records
- Comply with legal, accounting and tax requirements
- Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law
We do not collect more personal information than is reasonably necessary for these purposes.
4. Lawful Basis for Processing
Under UK data protection law, we need a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
Contract
We need to use your information to process and fulfil your order and provide the services you have requested.
Legal obligation
We may need to retain or use certain information to comply with legal, tax, accounting or other regulatory requirements.
Legitimate interests
We may use information where it is reasonably necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our services and managing customer relationships, provided that these interests do not override your rights and freedoms.
Consent
Where required, we will ask for your consent before using your information for particular purposes, such as certain marketing communications or non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time
5. Payments
Payments made through our website are processed using secure payment providers available through Shopify and other payment services offered at checkout.
ZEN Jewellery does not normally have access to or store your full payment card details.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
Shopify also processes personal information as part of providing its ecommerce platform and services. Shopify's current privacy documentation explains that information may include contact details, device information, payment information, order history and website activity.
6. Shopify
Our online store is powered by Shopify.
Shopify provides the technology that allows us to sell our products online, process orders and provide ecommerce services.
When you use our website, Shopify may process personal information on our behalf or as part of providing its services.
For more information about how Shopify processes personal information, please see Shopify's Privacy Policy.
7. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify and Shopify service providers
- Payment processing providers
- Postal and courier services
- Website hosting and technical service providers
- Email and customer communication providers
- Website analytics and marketing providers
- Professional advisers, where necessary
- Government authorities, regulators or law enforcement where legally required
We only share information where there is a legitimate reason to do so and, where appropriate, we require service providers to protect your information.
We do not sell your personal information to third parties.
8. Marketing Emails
If you choose to subscribe to our marketing communications, we may send you information about:
- New jewellery collections
- Special offers
- Promotions
- Gift ideas
- News from ZEN Jewellery
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.
You can also contact us directly if you no longer wish to receive marketing communications.
Please note that even if you opt out of marketing communications, we may still contact you with essential information relating to an order or service you have purchased.
9. Cookies
Our website uses cookies and similar technologies to help operate the website, remember preferences, provide functionality, analyse website usage and, where applicable, support marketing activities.
Some cookies are essential for the website to function properly, including features relating to shopping carts, checkout and security.
Other cookies may be used for analytics, personalisation or marketing and may require your consent depending on the type of cookie and applicable law.
You can manage your cookie preferences through our cookie consent tools where available.
You can also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect how our website functions.
10. Analytics
We may use analytics tools to understand how visitors use our website.
This may include information such as pages visited, products viewed, how visitors navigate the website and general website usage patterns.
Analytics help us understand what customers are interested in and improve the ZEN Jewellery website.
Where required, we will obtain consent before using non-essential analytics cookies or similar technologies.
11. Data Security
We take reasonable and appropriate measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Our website uses security features provided through Shopify and relevant payment providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
We may need to keep certain information for longer periods where required for:
- Legal obligations
- Tax and accounting requirements
- Financial records
- Fraud prevention
- Dispute resolution
- Exercising or defending legal claims
- Maintaining necessary business records
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Your Privacy Rights
Under applicable UK data protection law, you may have rights including:
Right to access
You can ask us for a copy of the personal information we hold about you.
Right to correction
You can ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you can ask us to delete your personal information.
Right to restrict processing
In certain circumstances, you can ask us to restrict how we use your information.
Right to object
You may have the right to object to certain types of processing, including processing based on legitimate interests or direct marketing.
Right to data portability
In certain circumstances, you may request your personal information in a structured, commonly used and machine-readable format.
Right to withdraw consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time.
These rights are subject to certain legal conditions and exemptions.
14. How to Exercise Your Rights
If you would like to exercise any of your privacy rights, please contact us:
Email: zen.jewellery@outlook.com
Please include enough information for us to identify you and understand your request.
We may need to verify your identity before providing personal information or making changes to your information.
We aim to respond to valid requests within the timeframe required by applicable data protection law.
15. Children's Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.
16. International Data Transfers
Some of the companies and service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.
17. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment services or other websites.
If you follow a link to another website, that website will have its own privacy policy and terms.
ZEN Jewellery is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page occasionally to stay informed about how we protect your personal information.
19. Complaints
If you have a concern about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
ZEN Jewellery
United Kingdom
Email: zen.jewellery@outlook.com
ZEN Jewellery
Handcrafted with Care.
Inspired by Nature.
Created for You.
🇬🇧 ZEN Jewellery