Shipping Info

Every piece of jewellery from Zen Jewellery is individually handcrafted and carefully packaged to ensure it arrives safely and beautifully presented.

Processing Time

We carefully prepare and dispatch all orders within 1–3 business days of receiving payment. During particularly busy periods, processing may take a little longer. If this happens, we'll keep you informed every step of the way.

Delivery Options

Destination	Cost	Estimated Delivery Time
🇬🇧 United Kingdom	FREE	2–5 business days
🇪🇺 Europe	£6.00	5–10 business days
🌍 Worldwide	£12.00	7–14 business days

Delivery times are estimates and begin once your order has been dispatched.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email. Tracking details will be provided whenever a tracked shipping service has been selected.

International Orders

International customers may be required to pay customs duties, taxes, or import fees when their order arrives in their country. These charges are the responsibility of the buyer and are not included in the purchase price or shipping cost

Important Notes

★ Delivery times are estimates and may vary due to postal delays or customs processing for international orders

 ★ While we do everything possible to dispatch your order promptly, we cannot accept responsibility for delays caused by postal or courier services

★ Please ensure your delivery address is correct when placing your order, as we are unable to accept responsibility for orders delivered to an incorrect address provided by the customer.

Need Help?

If you have any questions about your order or delivery, we're always happy to help. Please visit our Contact Us page or email us, and we'll respond as quickly as possible.